What methods of payment do you accept?
We accept MasterCard, Visa, Discover and American Express, Klarna and PayPal. You can also send us a money order or a check in the mail, at the checkout options use the “Print and mail” option this allows you to send us your order via the US postal service. Sorry but we do not ship C.O.D.
Do I have to pay sales tax?
If you are in Pennsylvania, you must pay 6% sales tax. If you are not in Pennsylvania, then there is no tax.
Can I place my order by telephone, instead of on the website?
Yes. Just shop on our site and at the checkout options use the “Over the phone” option this allows you to send us your order and you can call us with your payment information.
How long does it take?
Prescription glasses will normally ship within 7-10 business days. Our production time can vary depending on frame availability and certain lens options. Your order will ship via the method you select during the checkout process. Unfortunately, the method of shipping that you choose will not cut down on production time. Therefore, selecting Next Day Air does not mean that you will receive your order the next day. It only means that UPS will ship it to you in one day from the time that they pick up the package from our facility.
We stock a broad range of our Visionaries clip on sunglasses, but cannot stock all models. If they are not in stock, the clip on glasses normally ship within 3 business days.
How do I check the status of my order?
You can contact customer services on our Live Chat, phone us at 877.872.5780 or preferable is email us at [email protected] Please have your order number handy. You can find that information under your account if you created one.
What is the deadline for Express shipments?
Your need send your order to us before 2:00PM Eastern time.
Do you ship to addresses outside the USA?
Yes. Just shop on our site and at the checkout use the “Over the phone” option. Please note that VS Eyewear is not responsible for any duties, taxes or broker fees that may be charged to your shipment. The fees are the responsibility of the customer.
I Cannot Find Where I Enter my Prescription Information?
Once you find the frame you are interested in, simply click the ‘SELECT LENSES’ button. This will take you to the lens options page where you can select the type of lenses you prefer, as well as any tints or coatings. Hitting the “NEXT” button will then take you to the prescription entry page. At this point, you can select your prescription numbers from the drop down menus, and/or upload a copy of your prescription.
Where do I Enter My Coupon Code?
While in your shopping cart, the coupon code can be entered into the black field between the list of items in your cart and where you enter your billing and shipping information.
Do you Accept Insurance?
We do not accept insurance directly. However, you can submit your VS Eyewear purchase for reimbursement to your insurance company, CLICK HERE to learn more details.
Why is VS Eyewear Less Expensive Than its Competitors?
outside optical lab. Our supplier houses two full prescription optical labs, one for plastic and the other for glass. Because of this, we cut out the middle-man, allowing us to offer lower retail prices.
What if my question is not answered in this FAQ?
Please send us your question via E-mail. We will answer your question, and probably add it here to our FAQ.
Bangor, PA 18013 USA