We must be contacted to authorize all returns. Please contact us via email so we can approve any and all returns. Products sent back without contact will not be accepted.
Return of non-defective products might be subjected to a 30% restocking fee and special-made merchandise cannot be returned. Shipping charges are non-refundable. Where appropriate, credit will be given within two weeks of the product’s return. VS Eyewear is not liable for damage or loss of merchandise after it leaves our warehouse. If the shipment shows evidence of damage, the package must be opened before signing the receipt at delivery. If damage or loss is evident, it must be noted on the carrier’s delivery sheet, then a claim should be filed immediately with the carrier and we need to be notified. Contact us at 1- 484-546-0029 to assist with the UPS claim.
Step 1: Contact us at email@example.com
Step 2: Following the receipt of your request, you will receive an e-mail from us with instructions. You will also receive approval to return the merchandise. Upon receipt of the Authorization, please package the item with packaging material and a copy of the packing slip, order or invoice. Provide a telephone number where you can be reached during the day.
Step 3: Ship package through carrier of your choice (we recommend you obtain a tracking number)
VS Eyewear, Inc.
701 Uhler Road
Easton, PA 18040
The steps listed above must be followed in order to ensure credit is applied to the appropriate customer account. Any returns received without prior approval will not be processed.
VS Eyewear is not responsible for returns not received or returns damaged during shipping.
Contact us immediately if you receive orders that are incorrect or items sent in error. Our customer service department will work with you to rectify any problems.
All our frames are fully guaranteed against manufacturer defects (material and workmanship) for one year from the date of purchase. This does not cover negligent use of the product (including scratched lenses).
We will repair or replace any defective merchandise at no charge. Toll free number: 1-877-872-5780
2. PRESCRIPTION GUARANTEE
We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. Prior to shipment, all prescription eyeglasses undergo a stringent quality control hand inspection. The lenses are checked at four different stations for accuracy and precision. We pride ourselves in our workmanship. Accurately filling your prescription is our number one priority. In the unlikely event that our quality control measures fail, we will promptly and courteously remake the lenses. Please follow the steps above for replacement of your product. We cannot accept returns if the prescription glasses do not fit properly. You can purchase the frames first to make sure it is a proper fit.